With a stable of famous sponsored pros, numerous television commercials, and a host of successful poker tours around the world it is no wonder that PokerStars is currently the most popular online site. At the start of 2009, PokerStars averaged 20,000 real money players at any given time, with higher traffic on the weekends. The site also boasts a wide range of games, offering everything from No Limit Hold’em to an 8-game mixed game to Badugi. There is also non-stop multi-table tournament and Sit N’ Go action so it is very easy to find a game at any hour of the day.
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As the largest online poker room on web, PokerStars is a home for the biggest poker auditory on web, so you won’t have any trouble finding lots of opponents playing all poker games available at PokerStars. The players range in ability is remarkable too â€” from World Champions and down to amateurs enjoying play money games.
PokerStars is licensed by the Canadian Kahnawake Gaming Comission, one of the leading gaming regulatory authorities in the world. Both PokerStars random number generator and shuffling algorithm were fully tested as a part of the licensing process. They go into great detail about the security policies on the PokerStars website.
PokerStars offers a 100% match bonus up to $50 for players using a marketing code. With prizepools that can top $10,000. That means when new players deposit at PokerStars they will receive a 100% match of their deposit up to the maximum $50. In order to release the bonus money players must earn 10 times the bonus amount in Frequent Player Points (FPPs). For example, if the player’s bonus was $30 they would have to earn 300 FPPs before the bonus would be released. FPPs are automatically collected through playing at real money cash games and tournaments. Five FPPs are given for every dollar in tournament fees and up to three FPPs are given in every hand at cash tables. Once the clearing conditions are met the bonus is automatically deposited into the players account balance.
The software of Poker Stars belongs to the absolute top of poker clients. To start with, the lobby is superb and very easy to navigate. Some players complain about the graphical theme, but there’s definitely a good feeling to it and we’re not complaining. Stability and speed has always been a high priority and this is a definitely a success as well. The table software is like a mixture of Indiana Jones, Pirates of the Caribbean and poker. In other words, exotic. It’s fast, smooth and very clear. Software features include player notes, avatars, hand histories and good player statistics. We would like to see more settings in this package, though.
Poker Stars offer a very fast e-mail support with reply times often as fast as within half an hour. There is no live chat and telephone support available.
PokerStars sets the standard for poker rooms across the internet: right now in the world of Online Gaming there is PokerStars and then there is everybody else. PokerStars alone represents between 20-40% of the total business in the entire online gaming industry.
Customer Support at PokerStars is strong but limited. There are a number of email addresses listed on the homepage which operate 24/7 and send back an informative response within 4 hours. And while there is no 24/7 phone service, customers are able to email and request a telephone correspondence (either in Spanish or English.)
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